Your Entire Service Operation from Ticket to Collection on One Screen
Whether you run a one-person technical service or manage hundreds of field teams spread across cities, İskay Service Management unifies ticket pool, SLA tracking, field task assignment, central repair workshop, spare parts, subcontractor billing and on-site collection end to end. Every field action is instantly recorded in your accounting and e-invoice system.
Whatever the Scale of Your Business
İskay Service Management works just as reliably with a single technician as with a nationwide corporate service network. As you grow, you activate modules and add teams and subcontractors — you never change the system.
Individual & Local Service
For individual technicians and small service shops working in appliances, air conditioning, computers or generators. Receive the ticket, finish the job on site, issue the receipt — all from your phone.
- Simple ticket entry and customer history
- Quick on-site collection and receipt
- Warranty and device serial number tracking
SME & Regional Service
For growing service businesses managing multiple technicians, a central workshop and dealers. Distribute tasks, meet SLA targets, control spare parts and billing.
- Ticket pool and team task assignment
- Central repair workshop and quotation
- Spare parts warehouse and field asset assignment
Corporate Service Network
For organisations managing authorised service networks, call centres and subcontractors. Project and contract-based SLA, pricing matrix, multi-location and subcontractor billing reconciliation.
- Project / contract-based SLA rules
- Partner (subcontractor) network and billing
- Multi-location and pricing matrix
Every Step of Your Service Operation
Every stage from the moment a ticket is opened to the moment collection closes, in one single flow. Tap a heading to see the features inside.
Ticket & Help Desk
Every incoming request lands in a single pool and is recorded with its priority, customer, location and target time. No ticket is ever lost.
Every Field Action is Posted to Your Accounting
On-site collection posts to the cash register, used spare parts deduct from stock, subcontractor fees become expenses and the customer invoice converts to an e-invoice. You never enter data twice between service and accounting.
Usage and Language Suited to Your Organisation
Start instantly on the İskay cloud or keep all your data on your own server. The interface is ready in Turkish, English, German and French.
Cloud (SaaS) Deployment
Without the hassle of hardware and installation, your field teams connect from their phones and your office help desk connects from a browser instantly.
- Zero hardware, instant setup
- Automatic backup and updates
- Mobile access for field teams
On-Premise (Local Installation)
A dedicated installation on your own server for large service networks that do not want customer device data and contracts leaving the organisation.
- Fully in-house data control
- Your own security and network policies
- 4 languages: Turkish, English, German, French
What's Included — Core Modules
With Iskay Field Service, all of the modules below come in a single package; there is no need to purchase call management, workshop, warehouse, progress payments and accounting separately. Below you will find a breakdown of the screens and capabilities included in the system as-is.
Calls & Service Records
- Service and call list with central pool view
- New service record with automatic service number
- Service detail screen: activities, work groups and status
- Pricing, service costs and sub-assignees
- Service files (photos / documents) and activity logs
- Parts and device movement records
Field & Task Management
- Tasks assigned to me — mobile field panel
- Task assignment by technician and team
- B2C on-site quick collection (cash / POS / cheque)
- Field timesheet approvals and overtime tracking
- Activity records and delay alerts
Central Repair Workshop
- Faulty device intake and service ticket
- Diagnosis, quotation and customer approval
- Manufacturer RMA (warranty return) process tracking
- Spare part replacement and repair activities
- Repair / scrap / return outcome management
Assets, Parts & Custody
- Central inventory (warehouse) management and stock movements
- Warehouse and responsibility definitions, multi-location
- Transfer and approval workflows via field custody
- Customer device fleet (model, serial number, warranty)
- Consignment management and device / asset definitions
- Scrap, loss and external logistics tracking
Partners & Progress Payments
- Partner (subcontractor) company, staff and document records
- Partner structure by region and dispatch point
- Progress payment activities based on calls, hours and parts
- Partner-specific pricing and price matrix
- Call profit / loss analysis (net margin)
- Field timesheet and progress payment reconciliation
Contracts, SLA & Projects
- Contract and agreement management, project creation
- Project / contract based SLA rules and calendar
- Service price matrix and customer-specific pricing
- General project rules and location definitions
- Project files and document management
Service Management Structure
- Work group and service status definitions
- Workflow and escalation engine (status triggers)
- Activity types and service definitions
- Record creation rules and service settings
- Customer statuses and exceptions
Finance & e-Transformation
- On-site collection → automatic cash / bank posting
- Service invoice → NES-integrated e-invoice / e-archive
- Parts used → stock deduction and costing
- Subcontractor progress payments → expense and account reconciliation
- Current accounts, balance and aging tracking
All of the modules above are a standard part of the Iskay Field Service package. Depending on the scale of your business, you add extra modules or users; you never have to change the system.
Free Demo of Iskay Field Service
Bring your calls, SLAs, field teams and progress payment processes together on a single platform. Fill in the form and we will schedule a demo tailored to you.
Free Your Service from Paper and WhatsApp
Start managing tickets, technicians, parts and collection from a single centre today. Let our experts plan a setup tailored to you.